How Do I Cancel My Order?

The cancellation process depends on the timing of your request:

• Within 24 hours of placing the order
  You can cancel it yourself on the order page at no cost.

• After 24 hours but before full payment
  The Non-Refundable Deposit (NRD) policy applies, meaning your deposit cannot be refunded unless the product is out of stock or the release is canceled. To cancel, you’ll need to contact our support team.

• For fully paid orders
  Cancellation may not be possible since the order might be ready to ship or already shipped. If you need to cancel, please contact our support team as soon as possible for assistance.

For further help, reach out to us at support@prime1studio.co.jp.